Returns and Exchanges

Customer Service

Thank you for choosing SunCake Shop! Your satisfaction means everything to us.

We take every precaution to ensure all of our individually wrapped baked goods meet our highest standards!

If you need to ask a question or process a refund, please contact us at info@suncakeshop.com. Our Customer Service Representatives typically respond within one business day.

Return Policy

We are extremely careful to ensure every order reaches its destination in perfect condition. If you are not completely satisfied with your purchase, please contact us and we will refund your purchase price or send a replacement free of charge, whichever you prefer.

Please note: to uphold our food safety standards, we DO NOT accept any returns, so feel free to keep your original order. Our policy is meant to protect our customers as well as our brand credibility by ensuring customer satisfaction with every order.

Changes or Cancellations

If you need to change your order, please contact us as soon as possible. We'll do our best to accommodate your request before your order ships.